SHIPPING & RETURNS
Shipping Destinations
We currently ship orders within the United States.
Processing Time
Orders are typically processed within 1–2 business days after payment is confirmed. Once your order ships, we will provide tracking information when available.
Estimated Delivery
Most orders are expected to arrive within approximately 5–8 business days after shipment. This estimate does not include processing time.
Delivery times are estimates, not guarantees, and may vary due to your location, carrier delays, weather, product availability, or other circumstances.
Shipping Costs
We offer free shipping on all orders within the United States.
Fulfillment
Libermove works with third-party fulfillment partners. Items in the same order may arrive in separate packages or at different times.
Returns
We accept return requests within 14 days of delivery.
To be eligible for a return, items must be unused, unworn, and in their original condition, with original packaging, tags, and any included accessories. A receipt or proof of purchase is required.
To request a return, contact barsoulcommerce@gmail.com before sending any item back. If your return is accepted, we will provide return instructions and the appropriate return address.
Do not send returns to the address on the original shipping package unless we specifically instruct you to do so.
Return Shipping and Fees
Customers are responsible for arranging and paying for return shipping for non-defective items. We do not charge a restocking fee.
For damaged, defective, or incorrect items, contact us before arranging return shipping so we can review the issue and provide instructions.
Non-Returnable Items
Certain personal-use or hygiene-sensitive items cannot be returned after their hygiene seals have been broken or after use. Any product-specific restrictions will be stated on the product page before purchase.
If an item is damaged, defective, or incorrect, please contact us regardless of these restrictions.
Damaged, Defective, or Incorrect Items
Please contact us promptly after delivery if your item arrives damaged, defective, or different from what you ordered. Include:
- Your order number
- A description of the issue
- Photos of the item and packaging, when possible
We will review the issue and work with you to provide an appropriate solution.
Refunds
Once we receive and inspect your return, we will notify you whether your refund is approved.
Approved refunds will be issued to your original payment method within 10 business days. Your bank or payment provider may require additional time to post the refund.
Order Cancellations
You may request cancellation before your order is marked as fulfilled by contacting barsoulcommerce@gmail.com as soon as possible.
A cancellation request does not guarantee cancellation. If our fulfillment partner has already begun processing your order, we may be unable to stop it. We will confirm whether your cancellation was successful.
Contact Us
For shipping, returns, refunds, or order questions, contact:
Libermove
barsoulcommerce@gmail.com
libermove.com